Privacy Policy

We may collect the following types of information:

We use your information to:

• Operate and improve the platform, personalize your experience, and provide requested services.
• Facilitate secure sign-in via LinkedIn and protect account access.
• Enable core product features, such as anonymous peer ratings, feedback analytics, leaderboard rankings, and recognition tools.
• Communicate with you about your account, platform updates, new features, and customer service.
• Conduct data analysis to enhance our services, develop new features, and ensure community safety.
• Comply with applicable laws and enforce our terms.

Under the DPDP Act, we process your personal data on the basis of your consent or for certain legitimate uses permitted by law. Your consent is sought through a clear affirmative action, and is free, specific, informed, unconditional, and unambiguous, limited to the purpose stated to you. You may withdraw your consent at any time, as easily as it was given (see "Your Rights" below); withdrawal does not affect the lawfulness of processing carried out before withdrawal, and may limit your ability to use certain features. We process your data under applicable legal bases, including:

• With your consent (during registration and feature opt-ins).
• To fulfill contractual obligations and provide our services.
• For legitimate business interests, such as improving services and preventing misuse.
• To comply with legal obligations.

As a global platform, your data may be stored or processed in countries outside your own, including countries with different data protection laws. We ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data as required by global regulations. In addition, any transfer of personal data outside India is carried out in compliance with the DPDP Act, including any restrictions notified by the Central Government in respect of specific countries or territories.

We use industry-standard measures such as encryption, secure servers, and access controls to protect your data from unauthorized access, loss, misuse, or disclosure. No security method is 100% fail-safe, but we take all reasonable steps to safeguard your information.

Your data is retained only as long as necessary for the purposes described or as required by law, legal obligations, or legitimate business needs. In line with the DPDP Act, we will erase or de-identify your personal data once the purpose for which it was collected is no longer being served or when you withdraw your consent, unless retention is required for legal compliance, dispute resolution, or fraud prevention.

Indicative retention periods: account and profile data are retained for the life of your account; peer ratings and aggregated engagement data may be retained in anonymized form for analytics; technical logs are typically retained for a limited period (e.g., up to 12 months) for security and diagnostics. Upon account deletion, data will be removed in line with these guidelines unless a legal hold applies.

Depending on your jurisdiction, you may have rights including:

• Accessing, correcting, or updating your data.
• Withdrawing consent where processing is based on consent.
• Requesting data deletion ("right to be forgotten").
• Restricting or objecting to certain processing.
• Porting your data where applicable.

In addition, if you are in India, the DPDP Act, 2023 grants you the following rights:

• Right to access a summary of the personal data we process about you and our processing activities.
• Right to correction, completion, updating, and erasure of your personal data.
• Right to grievance redressal through our Grievance Officer (see below), with a response within the timelines prescribed under the DPDP Act.
• Right to nominate another individual to exercise your rights in the event of your death or incapacity.
• Right to withdraw consent at any time, as easily as it was given.

To exercise your rights, contact us at team@theproduct.city, reach our Grievance Officer (see below), or see "Account Deletion Process" below. You may also escalate unresolved complaints to the Data Protection Board of India.

We use cookies and related technologies to personalize your experience, analyze usage, and improve services. For details on managing your preferences, please see our Cookie Policy.

If you wish to delete your account and all associated personal data, you can request account deletion at any time. To do so: Contact our Data Protection Officer (DPO) directly at dpo@theproduct.city for assistance. Upon receiving your request, we will verify your identity and process the deletion of your account and associated personal data within a reasonable time frame, as required by applicable laws.

Please note: some data may be retained for legal compliance purposes or as required for legitimate business purposes, in accordance with our Data Retention Guidelines above.

Product City is not intended for children under 18, and we do not knowingly collect personal data from minors. If you believe a child has provided us personal information without parental consent, please contact us and we will promptly remove such data.

Consistent with the DPDP Act, we do not knowingly process the personal data of children in any manner likely to cause a detrimental effect on their well-being, and we do not undertake tracking, behavioural monitoring, or targeted advertising directed at children. Where processing of a child's data is required, it will only be done with verifiable consent of a parent or lawful guardian.

We maintain reasonable security safeguards to prevent personal data breaches. In the event of a personal data breach, we will notify the Data Protection Board of India and each affected user in the manner and within the timelines required under the DPDP Act and other applicable laws, including details of the nature of the breach and the measures you can take to protect yourself.

We use automated and AI-assisted processing to power features such as anonymized peer-rating insights, feedback analytics, and leaderboard rankings. These tools are used to enhance your experience and are not used to make decisions that produce legal or similarly significant effects on you without appropriate safeguards. You may contact us if you have questions about how automated processing affects you.

We may update this Privacy Policy from time to time. Updates will be posted here, and where appropriate, we will notify you by email or in-app alert. Continued use of the platform constitutes acceptance of any changes.